At Lumen Domus we are committed to the highest level of privacy. We can confirm the following with regards to your association with Lumen Domus:
We only keep your name, address, phone number and email if you have wilfully provided it to us so that we may provide you with our service.
The above details plus any notes on directions to your home or office and any pertinent information you wish to give us in order to assist us with the project is either written down or kept on a PC for purposes of calculating the Quotation and for preparation to organising your project.
Lumen Domus will only keep your information digitally and in paper forms for a maximum of three years.
The purpose of the information is to send a quotation and eventual invoice and to retain this information should there be repeat business.
All previous clients from 2015 and beyond have had both their digital and paper information deleted and destroyed.
All forms of communication with potential clients is purely by the clients discretion and intent to contact Lumen Domus for their services – no personal information given by past, current or potential clients is passed on to any third parties.
I do not hold a database with personal information other than past clients names in order to remind Lumen Domus if they have already been a client.
It is the legal right and necessity of Lumen Domus to be informed of the potential clients name, house/office address, phone number and email so that we may be able to get to your premises in order to carry out our services.
Lumen Domus is in strict coherence with GDPR rules and regulations and acknowledges and accepts that each one of Lumen Domus’ clients have their individual rights:
– The right to be informed
– The right of access
– The right to rectification
– The right to erasure
– The right to restrict processing
– The right to data portability
– The right to object
– The right not to be subject to automated decision-making including profiling
Should past, present or any future clients wish to have their details deleted or the paper copies destroyed we would be very happy to discuss this and perform your instructions – You are entitled to access the personal information that we hold on you; any such request should be made using our contact details below. If any data we hold is inaccurate, this will be corrected promptly on request. In certain circumstances you can request that we erase your data which we will do where this would not prevent us meeting our legal and regulatory obligations.
We can confirm that Lumen Domus does not have a marketing database nor does it provide anyone with any personal details.
If you have any questions please do not hesitate to contact Lumen Domus either by phone on 07903-135-230 or via email on email@example.com
As you will note Lumen Domus does not provide a form to fill in online and so your information is not held via the Internet. If a potential client wishes to employ the services of Lumen Domus it is their intention to contact me directly via email or by phone from which an initial consultation can be set up to agree how to proceed.
Lumen Domus does not cold-call, send emails, send information or have a Blog newsletter – the contact is initiated by the potential client and if Lumen Domus meets with the potential client’s approval then any personal contact details are kept via a Client Information Sheet and digitally on a PC.
We are committed to keeping the personal information you provide to us secure and we will take reasonable precautions to protect your personal information from loss, misuse or alteration.
We use a feature of your internet browser called a ‘cookie’ on our website. We do not use ‘cookies’ to retrieve personal information about you from your computer.
What are Cookies?
A cookie is a file containing an identifier (a string of letters and numbers in a text file) that is sent by a web server to a web browser and is then stored by that browser. The identifier is then sent back to the server each time the browser requests a page from the server.
Cookies do not typically contain any information that personally identifies a user.
- Improve the website’s usability and performance
- Analyse the use of the website
- Help with administering the website
- Prevent fraud and enhance the security of the website
The cookies we use are non-identifying so any data we collect for analytical reasons is aggregated and anonymous.
If you have a concern about any aspect of our privacy practices, including the way we’ve handled your personal information, you can report it to the UK Information Commissioner’s Office (ICO). You can find details about how to do this on the ICO website or by calling their helpline on 0303 123 1113.